FAQs
Click on a topic for more information
Open all
When is Mountain Sounds?

Mountain Sounds is returning in 2019. Next years dates and festival times are:

  • Friday 15th February, 2019: 12.00pm – Midnight
  • Saturday 16th February, 2019: 12.00pm – Midnight
Do I have the right ticket?

Mountain Sounds is returning in 2019. Next years dates and festival times are:

  • Coming Friday? You need a Friday Event ticket
  • Coming Saturday? You need a Saturday Event Ticket
  • Coming Both Days? You need a 2-day Event Ticket

Anything below here requires 1 of the above!

  • Camping with your own gear? You just need a GA Camping ticket
  • Camping with Car? You need a 'Camp With Car' Camping Ticket, and someone in your crew needs a 'Camp With Car' Vehicle Pass
  • Camping with a pre-pitched tent? You need a GA Camping ticket, and a tent-hire from WoW Tents.
  • Glamping? You need a camping ticket and a Glamping Tent Hire from WoW Tents
  • Driving? Why? Catch the shuttle bus. Limited parking is available on-site ONLY for campers, Off-site Car Park for day-trippers TBC
  • Drinking? You can buy your festival currency in advance for 10% cheaper

Find more information on tickets here.

Cashless Wristbands & Festival Currency
Can I use cash to pay for food and drinks if I haven’t purchased Festival Currency?

Mountain Sounds is a ‘cashless’ festival. In other words, to buy food and drinks at the event you’ll need to use festival currency on your wristband. Cash will not be accepted by any of the vendors.

Where can I purchase Festival Currency?

Festival Currency can be purchased at Mountain Sounds using one of the Top Up booths or via one of the friendly roaming top-up currency sellers. To save time and queuing, pre-purchase your wristband and currency online via the ticketing page.

How Does Festival Currency Work?

At the venue, Festival Currency wristbands can be topped up at the Top Up currency stands or by one of the friendly roaming top-up currency sellers. You can buy festival currency with exact cash or credit card. The wristband you will receive contains a chip, which can be read by the vendor’s scanning device, that deducts a set amount depending on what you purchase. It’s so simple to use, let the vendor know what you would like to purchase. They will ring up the transaction on their device. Then scan your wristband against their device and bingo, transaction is complete, start enjoying your food and beverages!

How much should I put on my Festival Currency Wristband?

We would recommend mountaineers top-up a minimum of $50 onto their wristband to maximise their experience at Mountain Sounds.

How do I know how much is remaining on my wristband?

You can simply ask any vendor how much credit you have remaining by scanning your wristband, or doing the same at any Roaming Top-Up Seller or Festival Currency Booth. After each transaction, the vendor will also show you the balance on your wristband.

Cool, but how much do I pay for this?

A one-time activation fee of $3.50 is deducted from your initial top-up (think of it as the purchase cost of the wristband).

Can I get a refund on any Festival Currency I don’t spend at the event?

Yes you can!

Make sure you keep your wristband. Head to the Mountain Sounds website from Wednesday 20th February 10am – Wednesday 27th February at 11:59pm and click on the ‘FESTIVAL CURRENCY REFUND’ button.

Simply enter your full name, email address, BSB, Account Number as well as the RFID and 4-6 digit serial number printed on the plastic chip on your wristband and hit complete!

Your refund will be processed back into your bank account within 14 working days.

Please note, refunds under $5.00 are unable to be processed.

How do I know how much is remaining on my wristband?

You can simply ask any vendor how much credit you have remaining by scanning your wristband, or doing the same at any Roaming Top-Up Seller or Festival Currency Booth. After each transaction, the vendor will also show you the balance on your wristband.

At the event
What form of ID will I need?

You will need one of the below valid identification to allow you entry into the festival:

  • Current valid Australian Driver’s License (with photo)
  • Current Passport
  • Government Issued Proof of Age Card
  • International Driver’s License (with photo)
Will there be wristbands?

Upon entry to the festival site, all patrons will be issued a wristband. This is to remain on for the duration of the festival. There will be no replacements for lost or broken wristbands; they can only be removed with scissors. Wristbands are not to be transferred to friends. Any patron found without a wristband will be immediately removed from the festival site and campgrounds.

What happens if I lose my wristband?

Don’t! Anybody found without a wristband will be immediately evicted from the festival site and campgrounds. There will be absolutely no replacements for lost wristbands.

Will EFTPOS be accepted on site?

Eftpos will be accepted at the Top Up festival currency booths, but will not be accepted at any vendors. You’ll use your Cashless wristband for all food,beverage and market purchases! See our Cashless Wristbands and Festival Currency section below for more info.

Can I get cash out?

A cash out facility will be available at the Top Up Booth, however no cash will be accepted on site.

What items are banned from Mountain Sounds?

People always bring some weird, wonderful and sometimes outright awkward things to Mountain Sounds Festival. Think ahead so you don’t lose that big beautiful artwork you’ve spent months creating.

Check out our very detailed list of Banned Items on our Event Info page.

What kind of camera can I bring?

You can bring anything from an iPhone to a small handheld camera, or even a disposable camera. However, any cameras that are deemed professional will not be allowed – this includes any camera with a detachable lens.

Can I bring alcohol to the festival?

No, Mountain Sounds Festival is NOT a BYO event. Under no circumstances will any patron be allowed to bring external alcohol into the festival. Alcohol will be available for purchase from bars in the licensed festival grounds.

I have prescription medicines that need to be stored. Is this possible?

Yes. Please see the medical staff at one of the medical tents immediately upon arrival.

Are there pass-outs to my car?

There are no pass-outs for day-ticket holders due to licensing restrictions.

Am I able to leave the festival and go back to my campsite?

Yes, the campground is integrated into the festival site for next year’s festival but you will be checked by security each time you enter/leave the campgrounds.

Will there be Police presence at Mountain Sounds Festival?

Yes, there will be a strong police presence at Mountain Sounds Festival in 2018. This will include drug detection sniffer dogs.

Police will also be out and about conducting RBT and MDT tests in the areas surrounding the festival. You know the drill and the consequences. You have been warned.

How long will the food stalls be open for?

Food stalls will be open for the duration of when the festival is open.

Will there be...
Will there be pass-outs?

There will be no pass-outs for day-ticket holders. Campers will have free movement between the festival site and campgrounds. However, NO ALCOHOL purchased externally will be allowed into the campgrounds.

Once admitted to the festival grounds, there are to be NO pass-outs for campers outside of the festival grounds for the duration of the weekend.

Will there be lockers on site?

Yes, Bsafe Mobile Lockers will be located at the main entry to Mountain Sounds Festival. The Lockers are key operated and can store small backpacks, wallets, phones, and other valuable items you don’t want to cart around the festival with you. The cost is $10 for one day/one night locker and $20 for a locker for the duration of the festival. If you would like to pre-book a locker, go to our website bsafemobilelockers.com.au or visit our Facebook page @bsafemobilelockers.

Will there be medical facilities on site?

There will be full first aid medical facilities available at the festival.

If you require medical attention, please see one of our medical tents and First Aid Tents. These will be located in both the main event site and the campgrounds for the entirety of the event (including the night before and night after the festival).

If you have any prescription medication that needs to be specially stored please see the medical team immediately upon arrival.

Will there be wheelchair access?

Yes. But please keep in mind the terrain is mainly natural with some gravel paths. We will have a specific pick up/drop off area with priority access available. For more information about special arrangements, please email info@mountainsoundfestival.com.au and we will do everything we can to accommodate you.

Will there be security?

Yes. There will be a roving security presence in the camping area and festival site for the duration of the festival.

Will there be vegetarian, vegan and GF options?

This year there will be a range of food stalls to cater to all you vegetarian, vegan and gluten-free mountaineers.

Will there be phone charging facilities?

Yes, there will be phone charging options in the festival site.

Uncle Surge offers a fully portable recharging service to help you get the most out of the festival. Rent a portable battery pack and charging cable for $10 ($20 deposit held during use), charge on the go and never miss a moment!

Camping
What time does the campsite open?
  • Thursday 14th February, 2019: 3pm
  • Friday 15th February, 2019: 8am
  • Saturday 16th February, 2019: 8am
What time does the campsite close?
  • Thursday 14th February, 2019: 11pm
  • Friday 15th February, 2019: 11pm
  • Saturday 16th February, 2019: 11pm
  • Sunday 17th February, 2019: 12pm
Do we get to pick our own camping spot?

Yes, but please remember that your space is not reserved for you to have large communal areas, gazebos which take up whole tent spaces, etc. Gazebos are a great way to shade your tents. Camping chairs outside your tents are welcomed but please be respectful that we have limited space.

When can I arrive to set up my campsite?

You can arrive anytime after 3pm on Thursday 14th February. However, please DO NOT arrive between 11pm – 7am as we will not have staff available to admit you into the campgrounds and campers car park during those hours.

Can I save space in my camping area for friends who are arriving later?

No. To camp together, you must arrive in a group. This is only to make the process quick, as well as using space efficiently. There is plenty of space on Kangoo Rd to wait for your crew/convoy.

My friends are coming in another car, can we camp together?

Yes but you MUST arrive at the same time as your friends if you wish to camp together so you will have to wait for them prior to entering the campgrounds.

Are there powered sites?

Only Glamping tents will be powered.

How much space do we get for our campsite?

It’s big enough for your tent and some outdoor space but you will be close to your neighbours. Please do not go over the top with your camping setup as space is at a premium. Overly elaborate campsites are discouraged, so you will be asked to downsize if you arrive with enough gear to re-create your lounge room.

Can I bring an RV?

NO RVs, motorcycles, trailers, motorhomes or buses.

If I’m camping with a car, am I able to access the main campground?

Yes, you will have access to the main campground and facilities.

If I don’t have camp with car vehicle pass, am I allowed to just sleep in my car?

No, if you are caught sleeping in your vehicle and have not purchased a camp with car vehicle pass or camping with car ticket, you will be escorted off-site and not allowed entry into the festival.

Am I allowed to bring a portable stove or oven into the campground?

No, we have a strict no fire policy at Mount Penang Parklands. Snacks are permitted and there will be plenty of food stalls available.

Is tent hire per person and per night?

No, tent hire (both pre-pitched tents in General campsite and Glamping tents) is per tent and for the weekend.

Can I park next to my tent?

Yes, ONLY if you have purchased a ‘camp with car’ vehicle pass as well as camp with car camping tickets for every individual.

Is it safe to leave valuable items in my tent?

No. Although there will be staff and security walking through the campsite, we cannot guarantee that they will be safe. However, we will have a cloakroom available for your belongings.

Bsafe Mobile Lockers will be located at the main entry to Mountain Sounds Festival. The Lockers are key operated and can store small backpacks, wallets and phones and other valuable items you don’t want to cart around the festival with you. The cost is $10 for one day/one night locker and $20 for a  locker for the duration of  festival. If you would like to pre book a locker go to their website bsafemobilelockers.com.au or visit their Facebook page @bsafemobilelockers.

Additionally, if you are camping with a car a major benefit is you can lock up your belongings.

Are there going to be showers and toilets available in the camping area?

Yes, there will be plenty of warm showers and portaloos available.

Will there be security in the camping area?

Yes, there will be a roving security presence in the camping area for the duration of the festival.

Can I bring my own generator?

Yes, you can bring your own generator but we have a noise curfew from midnight so your generator must be turned off from then.

Can I bring dry-ice to the festival?

No, dry ice will NOT be permitted into the campsite. This is for safety reasons as dry ice can be dangerous when handled incorrectly.

Can I bring alcohol into the campsite?

No, no external alcohol will be allowed into the campsite or festival grounds. The campsite will remain an alcohol-free zone for the duration of the festival.

Can I bring food and water into the campsite?

Yes, snacks are permitted but stove/gas cookers are NOT permitted.

Can we have a fire at our campsite?

Patrons are NOT permitted to have campfires or fires of any kind at Mount Penang Parklands. If you light a fire you will be removed from the site and may be subject to police action.

Is there access from the campground back to my car?

Yes, only if you have purchased camping tickets. Non camping festival goers are not allowed back to their cars, or into the campgrounds.

Can I leave the campsite to purchase supplies at any time?

No, once you have entered the festival site camping pass-outs will not be permitted. Any last minute essentials you have forgotten will be available for purchase at the General Store.

How far is the campground from the car park?

The campground is located next to the carpark. The earlier you arrive the closer you will be to the campground.

Ticket & Name Changes
Can I get a refund on my ticket?

There are NO refunds for any type of ticket purchased, however...

A FREE ticket name transfer facility is available until January 1st 2019 which allows the transfer of festival and camping tickets to another person so you can grab your ticket early and not have to worry. After this time there will be a small fee to change the name on your ticket to cover administration costs

Click here for a step by step guide to change the name of you festival ticket.

Non-festival tickets such as Parking Tickets, Bus Passes and Festival Currency are fully transferable – the name on the ticket will not be used for identification.

Can I change the name on my ticket?

Yes you can! A FREE ticket name transfer facility is available until January 1st 2019 which allows the transfer of festival and camping tickets to another person so you can grab your ticket early and not have to worry. After this time there will be a small fee to change the name on your ticket to cover administration costs

Click here for a step by step guide to change the name of you festival ticket.

Non-festival tickets such as Parking Tickets, Bus Passes and Festival Currency are fully transferable – the name on the ticket will not be used for identification.

Can I swap my Camp with Car ticket to a General Camper ticket, or vice versa?

Yes you can, You can swap your Camp with Car or General Camper ticket for free at any time using the Eventbrite ticket transfer feature, if you need to change locations. For a step-by-step guide click here.

Volunteering
Can I apply to be a Volunteer at Mountain Sounds 2019?

Yes! Simply click here to apply.

What do I receive in exchange for my volunteering?
  • A festival pass
  • An Info Pack
  • Access to camping facilities at the festival
  • A pretty RAD experience working with other Many Hands volunteers and the crew
  • A limited edition vollie t-shirt to love and cherish and take back to the real world
What does it cost me?
  • $2.20 to verify your credit card.
  • A few hours of your time.
Can I work with friends?

Absolutely! Make sure you request them, and they request you! We will try our best, but can’t always guarantee this. You also may not be on the same job, but maybe on the same shift time. Not really a biggie - you’ll be partying together after your shift anyway!

Oh no, I missed my shift?

We hold no qualms about this one. If you miss your shift/are late for your shift or turn up under the influence, you WILL be charged for your ticket and blacklisted at future events.

Local Residents
What plans will you have in place during the event if I want to call regarding noise, traffic, litter or patron behaviour?

We will have a hotline that will be advertised via our letterbox drop throughout the surrounding residential area. Initiatives include:

  • An acoustic management plan will be conducted prior to and on the day of the event in order to limit the sound projection.
  • Our traffic management plan (approved by the local RMS) will limit the amount of issues prior to and on the day of the event
  • Event cleaning contractors will be employed to effectively limit and clear all litter prior to, on the day and post event
  • Will the music go all night?
  • Definitely not. There is a sound curfew in place so all music will cease by midnight each night.
Can I get a free ticket because I live so close to the venue?

We appreciate and respect surrounding residents so we offer a two-for-one ticket deal, which you will receive via the letterbox drop. This offer is only available for 2 Day tickets. However, this is subject to whether the festival sells out early so to minimise risk, purchase your tickets early.

Don’t find the answer to your question here? Contact us.